Returns, Refunds & Complaints at Southgate Florist
Our Commitment to Fresh Flowers in Southgate
At Southgate Florist, we take immense pride in being your trusted local florist, delivering vibrant, long-lasting flowers across Southgate and surrounding areas. Our fresh flowers guarantee is central to our promise: every bouquet you order is carefully hand-arranged, delivered at peak freshness, and designed to bring joy and satisfaction to households and businesses alike.
Damaged-on-Arrival Policy
We always strive to ensure that your order reaches its final destination in perfect condition. In the rare event your flowers arrive damaged or not up to our high standards, please notify us promptly upon receipt. To help us resolve the situation quickly, we may request photos of the damaged or substandard flowers. This allows us to assess the issue and improve our service, as well as process your claim efficiently.
Freshness Window Guarantee
Our fresh flowers guarantee in Southgate ensures that every arrangement is delivered at its best. We guarantee your flowers will look fresh and beautiful for at least five days from the date of delivery, provided that proper care instructions are followed. Should your flowers fail to meet this standard, please get in touch with us as soon as possible within this window so that we may correct the situation.
Refund and Replacement Options
Your satisfaction is our number-one priority. If you are not completely satisfied due to damage, quality issues, or failure to meet our freshness guarantee, we offer the following options:
- Replacement: We will happily supply a replacement bouquet of equal or greater value, delivered to your preferred address at no additional cost.
- Refund: In circumstances where a replacement does not resolve the issue, or if preferred, we will process a full or partial refund according to the specifics of your situation and at our discretion.
To be eligible for a refund or replacement, please contact us as soon as possible after delivery, ideally within 48 hours. This helps us maintain the highest possible service standards for all our valued customers.
How to Make a Complaint
If you have a complaint about your order, our service, or the quality of your flowers, rest assured that your feedback matters. We are committed to resolving complaints fairly and promptly. Please contact us using the details on our contact page, providing clear information about your order and the nature of your concern. Where possible, include photographs to support your case. Once received, we aim to acknowledge your complaint within one business day and resolve the issue as quickly as possible, normally within three working days.
Trusted Local Florist in Southgate
Southgate Florist is proud to be a long-standing, trusted floral provider for local households and businesses. Our reputation rests on delivering fresh, beautiful arrangements and excellent customer care. If you have any questions about our returns, refunds, or complaints policies, please contact us. Experience the difference of a genuine Southgate florist that puts your satisfaction first.
