Welcome to Southgate Florist's online flower delivery service. These Terms & Conditions govern your use of our website and services relating to online flower orders, deliveries, payments, and other related transactions undertaken with Southgate Florist. Please read them carefully before placing your order. By using our website and purchasing from us, you agree to be bound by these Terms & Conditions. These terms apply to customers located in Southgate and the surrounding areas.
All orders for flowers, arrangements, and related products are placed through our online store. To place an order, you must follow the steps detailed on our website, which include selecting your desired products, providing delivery information, and completing payment.
After you submit your order, you will receive an order confirmation on screen and/or via your chosen method of communication. This confirmation acknowledges receipt of your order but does not constitute acceptance. Our acceptance of your order and formation of the contract will occur once we have confirmed availability and commenced processing your order for delivery.
We reserve the right to decline or cancel any order at our discretion, especially if:
In the event of non-acceptance, any payment made will be promptly refunded.
All flowers and products shown on our website are subject to availability. As flowers are natural and seasonal products, some variations in colour, size, or variety may occur. Where necessary, we reserve the right to substitute certain flowers, containers, or gift items with those of equal or greater value and quality, whilst ensuring your overall arrangement meets or exceeds the expectations set at the time of order.
If a significant part of your chosen product is unavailable, we will attempt to contact you to discuss suitable alternatives. If we are unable to reach you, we will proceed with a suitable substitution to avoid delay in your flower delivery across Southgate or the surrounding areas.
All prices displayed on our website are in pounds sterling and include VAT unless expressly stated otherwise. Delivery charges, if applicable, will be indicated during the checkout process before you finalise your order. We make every effort to ensure the pricing and information on our website is accurate, but errors may occasionally occur. If an error is found prior to delivery, we will contact you for instructions or to offer a refund.
Payment must be made at the time of ordering. Our accepted methods of payment are detailed on our website and may include most major debit and credit cards. Payments must be authorised before delivery is arranged. Please note that we do not accept payment by cash on delivery or bank transfer for online orders.
Your data will be processed securely in compliance with current data protection laws. For more details, please see our Privacy Policy.
Our flower delivery service covers Southgate and nearby locations as designated on our website. During the ordering process, you will be asked to select your preferred delivery date and provide the recipient's correct and complete delivery address. Please ensure all delivery details are accurate, as we cannot accept liability for delays or non-delivery where incorrect information has been provided.
We will endeavour to deliver on your requested date, but exact delivery times cannot be guaranteed. Deliveries are made within our stated hours of operation. In the event that the recipient is not available at the time of delivery, we will follow your provided delivery instructions (for example, leaving with a neighbour or in a safe place) where possible, or leave a delivery card if necessary.
Should circumstances beyond our control prevent us from fulfilling your delivery on the requested date (such as severe weather conditions, traffic, or supply chain issues), we will inform you as soon as is practical to arrange an alternative delivery date or a refund.
You may amend or cancel your order, provided we have not yet commenced preparation or dispatched your order for delivery. To do so, contact our customer service team as soon as possible during business hours. Once an order is being prepared, or has been dispatched for delivery, we regret that changes or cancellations may no longer be possible.
Should you wish to cancel an order under the Consumer Contracts Regulations (distance selling), please note that flowers and perishable goods are generally exempt from cancellation rights once preparation has begun. However, if your amendment or cancellation is possible before this stage, we will confirm this with you and arrange a refund as appropriate. For non-perishable goods and gifts, cancellation rights may apply under statutory provisions.
Your satisfaction is important to us. Should your flowers or products arrive damaged, in poor condition, or not as described, please contact us promptly within 24 hours of delivery with supporting photographs where possible. We will investigate and arrange for redelivery, replacement, or a full/partial refund as appropriate. Please note that due to the perishable nature of flowers, we may not be able to process returns beyond 24 hours after delivery.
Refunds will be processed using the same method as original payment and will be made within a reasonable timeframe after confirming entitlement.
It is your responsibility to ensure all details provided during the order process are accurate, including delivery addresses, preferred dates, and contact information. We cannot accept liability for failed deliveries where inaccurate details have been provided or if the recipient is not available at the delivery address.
Flowers and arrangements must be cared for accordingly upon receipt. Advice on flower care is available on our website or by request. We cannot offer refunds for issues arising from incorrect aftercare or handling by the customer or recipient.
Southgate Florist shall not be liable for any indirect, consequential, or incidental loss or damage arising from your use of the website or the supply of our products, including but not limited to loss of enjoyment, loss of profits or business interruption. Our total liability to you in connection with any order shall not exceed the total value of the order under which the liability arose.
We do not accept liability for failure to perform our obligations under these terms where such failure is caused by events outside our reasonable control (force majeure), including but not limited to natural disasters, adverse weather, strikes, or failure of suppliers or delivery partners.
All content, images, and designs featured on our website are the property of Southgate Florist or our licensors. Use of materials from our website without our express permission is strictly prohibited.
You agree not to use our website for any unlawful purpose or in any way that may cause harm or disruption to the website or to others. We reserve the right to withdraw website access or take necessary legal action in cases of misuse.
If any part of these Terms & Conditions is deemed unenforceable, the remaining provisions shall remain in effect. These terms represent the entire agreement between you and Southgate Florist regarding your online flower delivery order, overriding any previous agreements or understandings.
No waiver by us of any breach or delay in enforcing our rights under these Terms & Conditions shall be interpreted as waiver of future rights or remedies.
We reserve the right to amend these Terms & Conditions at any time. Updates will be published on our website. Continuing to use our website or placing further orders after changes are published constitutes acceptance of those changes. It is your responsibility to review these terms regularly.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including all non-contractual disputes or claims), are governed and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any such matters.
If you have any questions regarding these Terms & Conditions, or require assistance with your online flower delivery order in Southgate or the surrounding areas, please refer to the Contact Us page on our website for current customer service information and opening hours.
Note: These Terms & Conditions apply to all customers arranging flower delivery through Southgate Florist's online platform, whether delivery is requested to Southgate itself or the nearby areas we serve.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southgate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
